01
Customer Onboarding
- Onboard users, run live product demos, and guide technical evaluations through rollout.
- Scope integration requirements and serve as a regular technical point of contact.
FDE • Customer Engineering • API Integrations • AI Workflows
Harrison Vance
Forward Deployed Engineer (FDE) | Customer Engineering | API Integrations, AI Workflows & Incident Response
APAC-focused · Work from anywhere
01 / Overview
Technical Foundation.
Targeting
I connect customer needs to working technical solutions, then make the implementation and support path repeatable.
Forward-deployed customer engineer with 6 years of experience driving technical onboarding, API integrations, and production diagnostics.
I partner with customers to scope requirements, build working proofs of concept and live demos, and resolve authentication and webhook bottlenecks. I also build AI agents, MCP tools, and workflow automations that eliminate manual triage and scale engineering operations.
Core Specialization
Fromcustomer requirements
working integrations and proofs of concept
FromAPI and authentication failures
reproducible diagnostics
Frommanual triage
AI-assisted workflow automation
02 / What I Do
Core Responsibilities.
Fast, structured, and SLA-driven incident resolution across distributed systems.
02
API Integrations
- Troubleshoot REST APIs, authentication, webhooks, and transaction-signing failures.
- Use Postman, cURL, Chrome DevTools, and network traces to isolate integration issues.
03
AI & Workflow Automation
- Build AI agents, MCP tools, and n8n workflows for repeatable diagnostics and operations.
- Use Python, Bash, TypeScript, webhooks, and CI to reduce manual triage.
04
Production Diagnostics
- Turn customer reports into evidence-backed root causes and high-fidelity engineering handoffs.
- Build incident triage paths, outage alerts, validation checks, and clear escalation notes.
The Differentiator
Turn customer requirements into working integrations.
I combine customer onboarding and implementation with hands-on API troubleshooting, AI-enabled workflow automation, and production diagnostics. Seeking APAC-focused and work-from-anywhere opportunities.
03 / Experience
Professional Background.
Emphasizing technical depth, incident resolution, and engineering-ready escalations.
Open full resumeDec 2024 - Present
QuantsEdge AI
Forward Deployed & Technical Operations Engineer
Customer onboarding, product demos, and technical operations for a trading platform built on Turnkey and Hyperliquid.
- Onboard new users, run product demos, and serve as their regular technical point of contact.
- Resolve API, authentication, and transaction-signing failures for trading-platform users, owning integration troubleshooting across Turnkey and Hyperliquid.
- Built n8n, webhook, and internal workflow automations to scale customer and support operations without adding headcount.
- Built real-time outage alerting and status visibility, so production issues surface internally before a customer reports them.
- Authored repeatable triage paths for high-severity incidents and handed engineering isolated bugs, validation scripts, and exact reproduction steps.
Jan 2020 - Sep 2024
Nomad Labs
Implementation & Technical Support Engineer
Customer onboarding, implementation guidance, API troubleshooting, and Tier 2 technical support.
- Onboarded customers and ran product demos as their technical point of contact across evaluation and deployment.
- Authored a 10-article customer-facing knowledge base translating complex product behavior into clear implementation and integration guidance.
- Used Chrome DevTools, Postman, cURL, network traces, Datadog, and Splunk to isolate root causes and deliver high-fidelity engineering bug reports.
- Kept standard technical issues away from core engineering by owning Tier 2 workflows, troubleshooting API failures, and building repeatable triage patterns.
Jan 2019 - Jan 2020
MedMen Enterprises
Operations Specialist
Operations and systems support across regulated, customer-facing workflows.
- Maintained daily METRC operations and systems compliance across user-facing workflows, account administration, and issue resolution under strict HIPAA and privacy requirements.
04 / Selected Work
Evidence, Not Claims.
Open repositories where the behavior described is asserted in CI, not just documented.
All repositoriesLive demo
github.com/h-vance/aws-bedrock-ops-agent
AWS Bedrock Ops Agent
Production diagnostics agent that turns incident evidence into ranked hypotheses, recommended checks, and escalation notes.
- Serves identical logic over REST and the Model Context Protocol (MCP) from one deploy.
- Bedrock calls are traced with OpenTelemetry GenAI conventions to Langfuse; the deployed demo runs in mock mode.
Cross-repo integration
github.com/h-vance/n8n-workflow-as-code
n8n Workflow as Code
Four n8n workflows authored as version-controlled TypeScript and compiled to importable JSON, with CI failing on source/artifact drift.
- Three workflows call real systems, including live JSON-RPC into the Bedrock agent's MCP tool.
Live demo
github.com/h-vance/edi-failure-triage
EDI Failure Triage
Mock-fixture integration diagnostics agent that classifies failed EDI transactions, ranks evidence-based causes, drafts a customer reply, and proposes a fix.
- Runs as a CLI, REST API, MCP tool, and Claude Code skill; an n8n workflow turns an Intercom ticket into a triage note.
Live course
h-vance.github.io/prove-it-labs
Prove It (prove-it-labs)
Hands-on Production & Support Engineering course with 26 symptom-only customer ticket exercises across 9 tracks.
- CI verifies every exercise fails while broken and passes when fixed against real Docker and kind clusters.
Verified in CI
github.com/h-vance/postman-tse-incident-lab
Postman API Incident Lab
Four customer-facing API incidents reproduced locally: revoked key, insufficient scope, wrong route, and rate limit.
- GitHub Actions assertions verify each diagnosis.
05 / Technical Stack
Tools & Expertise.
Solutions & Implementation
- Customer Onboarding
- Proof-of-Concept Development
- Product Demos
- API Integrations
- Workflow Automation
- Technical Troubleshooting
Automation & AI Tooling
- Python
- Bash
- TypeScript
- n8n
- Zapier
- Webhooks
- GitHub Actions
- FastAPI
- Model Context Protocol (MCP)
- Claude/LLM-Assisted Diagnostics
- Cursor
API & Production Diagnostics
- REST API Triage
- 4xx/5xx Analysis
- Authentication Debugging
- Webhook Failures
- SSO/SAML
- Okta
- SQL Checks
- Postman
- cURL
- Chrome DevTools
- Network Traces
Infrastructure & Observability
- Linux CLI
- Docker
- Kubernetes
- Terraform
- AWS (EC2, CloudWatch, Bedrock)
- Prometheus
- Alertmanager
- OpenTelemetry
- Datadog
- Splunk
- Grafana
- Log Analysis
Customer & Escalation Engineering
- Tier 2 / Tier 3 Escalations
- Implementation & Product Support
- Technical Account Support
- SLA-Aware Incident Handling
- RCA & Postmortems
- Runbooks
- MTTR Reduction
- Zendesk
- Intercom
06 / Availability
Target Roles.
Seeking
- Forward Deployed Engineer
- Customer Engineer
- Implementation Engineer
- Solutions Engineer
- Technical Solutions Engineer
APAC-focused · Work from anywhere